شروط الخدمة

Last updated: 9 October 2026

About these terms

These terms apply to your use of falsabih.com and purchases from Falsabih, Fahad Al Sabih General Trading Co., Kuwait. Please read them together with our shipping, return and refund, and privacy policies before placing an order.

Using our store

Please provide accurate contact, delivery and payment information and use the website only for lawful purposes. Do not misuse the website, attempt unauthorized access or interfere with its operation. If you create an account, keep your login details secure.

Products and orders

Review the product description, specifications, quantity and selected options before ordering. Contact us if you need help checking compatibility. Product availability may differ between branches. If there is an availability issue or an error affecting your order, we will contact you to discuss the available options before proceeding with a change.

Prices and payment

Review the currency, product prices, delivery charges and total shown at checkout before completing payment. Available payment methods are displayed at checkout. For an order arranged directly with our team, review the quotation and agreed total before payment.

Shipping and pickup

Our Shipping policy explains local and international delivery estimates, charges and branch pickup arrangements. Delivery estimates may vary with availability, destination, carrier schedules and customs clearance.

Returns and refunds

Our Return and refund policy provides a 14-day return window for eligible unused items in their original packaging, free local return collection in Kuwait, and processing of approved refunds within 1–2 business days after receipt and inspection. Custom-cut wire and cable are excluded from change-of-mind returns. This exclusion does not apply to faulty, damaged or incorrectly supplied items.

Privacy

Our Privacy policy explains how personal information is collected and used when you visit the website, place an order or contact us.

Website content

Product information, images, logos and other website content belong to Falsabih or their respective owners. Please obtain permission before reproducing content for commercial use. Follow the manufacturer's instructions when using or installing products.

Your consumer rights

Nothing in these terms excludes or limits rights or remedies that cannot be excluded under applicable consumer protection laws.

Updates and contact

We may update these terms by publishing a revised version with an updated date. Changes do not retrospectively remove rights relating to an existing order. For questions or order assistance, email dhari@falsabih.com or contact WhatsApp +965 9908 9559. Our branches are in Shuwaikh Industrial, Kuwait: 4th Ring Road behind Sultan Center, and the Second Showroom near the fire station.